24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for all our cloud web hosting plans are round-the-clock, therefore you can forget about waiting for a couple of days so as to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an e-mail message. If you already have an account, you can open a support ticket on top of the other three methods of communication. You can select the most suitable way to contact us depending on where you are or what kind of equipment you're using. We're able to help you for more or less any webhosting-related question that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in such a case the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we provide come with 24/7 customer and technical support, therefore no matter what issue you have, you'll be able to get in touch with us and we will give you a hand right away. The guaranteed response time for each e-mail message or support ticket that you open from your Hepsia web hosting Control Panel is just one hour; the actual response time hardly ever is more than 20 min. Furthermore, we offer telephone support with multiple local numbers globally plus a live chat, which means that you're able to contact us and receive additional information about our solutions even if you do not have an account yet. We're able to assist you with any question or a difficulty you may have - payment methods, package features, e-mail configuration, hosting account settings, etc. If you use our services, you will never experience a situation where you have to wait for a day or two to get an issue solved like you'll have to do with a number of other companies.
24/7 Customer Support in VPS Servers
Using our Linux VPS servers, you won't need to wait for more than one hour in order to receive support for any type of situation that you could experience with the server or the software that comes pre-installed with it. We guarantee this short response time for all tickets which you open from your billing Control Panel or e-mail messages that you send to our technical support crew. We have local telephone numbers in several countries worldwide and a live chat service where we will help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the various methods of communication, so no matter what your question or problem is, there will always be someone to help you out in a timely manner. In the event that you need assistance with third-party software, which you cannot set up or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we provide include 24/7 support via different means of communication and with a 1-hour maximum response time guarantee. If you want to find out more about the plans or you have various general or billing questions, you're able to phone one of the local numbers that we have globally or you can use our live chat service and consult with a live representative. For solely tech matters that need some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email message, as all these channels are more appropriate to track a certain problem. The response time for them rarely is more than 30 mins, which means that you can forget all about having to wait for a full day so as to receive help. The support service is available for all of the server-related issues, including the pre-installed software. In case you need assistance for third-party applications, you can consider ordering the Managed Services upgrade that we provide for all packages.