Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our cloud web hosting isn’t separate from the hosting account. It’s part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any time with just a couple of clicks, without leaving your account. The ticketing system offers a quick-search box, which will help you track down practically any ticket that you’ve already sent, if you need it. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to deal with a specific issue even before you post a ticket. The response time is maximum sixty minutes, which suggests that you can receive timely assistance at any time and if our customer care staff suggests that you should do something in your hosting account, you can do it on the spur of the moment without the need to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything from one single location, which is the reason why we’ve implemented a support ticket system into the in-house developed Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to handle the communication with our client service staff along with your server, which suggests that you will not need to memorize an additional log-on name for a different admin interface. You will be able to post a new ticket or to track down the status of an old one with no more than a few mouse clicks whilst you are browsing the content hosted in your account. Additionally, you can search through older tickets using a smart search functionality or take a look at relevant knowledgebase articles, which offer solutions to common obstacles. The inbuilt ticketing system is strictly monitored 24x7x365 with the maximum ticket response time being just 1 hour, so there will always be somebody to assist you.