There are a number of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. It is the least complicated correspondence channel for a variety of reasons. In the event that no client support staff representative is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy & paste extensive pieces of information without worrying about typing mistakes, and in case a particular problem needs more time to be solved or a number of responses must be exchanged, all the info will be in one and the same place, so either party can always see the comments written by the other one. The downside of using tickets to contact your hosting provider is that they’re usually separate from the web hosting platform, so if you need to supply information or to follow instructions, you’ll have to use no less than two different systems and this number can increase if you want to manage multiple domain names. Plus, many web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our cloud web hosting isn’t separate from the hosting account. It’s part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any time with just a couple of clicks, without leaving your account. The ticketing system offers a quick-search box, which will help you track down practically any ticket that you’ve already sent, if you need it. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to deal with a specific issue even before you post a ticket. The response time is maximum sixty minutes, which suggests that you can receive timely assistance at any time and if our customer care staff suggests that you should do something in your hosting account, you can do it on the spur of the moment without the need to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more convenient to manage everything from one single location, which is the reason why we’ve implemented a support ticket system into the in-house developed Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to handle the communication with our client service staff along with your server, which suggests that you will not need to memorize an additional log-on name for a different admin interface. You will be able to post a new ticket or to track down the status of an old one with no more than a few mouse clicks whilst you are browsing the content hosted in your account. Additionally, you can search through older tickets using a smart search functionality or take a look at relevant knowledgebase articles, which offer solutions to common obstacles. The inbuilt ticketing system is strictly monitored 24x7x365 with the maximum ticket response time being just 1 hour, so there will always be somebody to assist you.