If you’ve ever got any inquiries associated with your hosting package or if you face a problem with your sites, you’ll need to touch base with the respective hosting provider’s client support team. It may not make a difference how quickly they’ll answer when you have a generic query, but an issue such as an ill-implemented app update, for instance, may result in your website becoming broken or unreachable online. And the longer you have to wait for the support team to help you, the longer the site will be offline. In case you offer services or goods online, any outage will affect your website in a harmful way and you may lose existing or potential clients. Many web hosting providers, particularly resellers, handle e-mails and support tickets within twenty four hours, but in the online space that is far too long, as clients will scarcely ever go back to a site that’s not functioning properly over a long period.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting come bundled with a sixty-minute reply guarantee, which goes to say that regardless of what inquiry or issue you may have, we will always be there to assist you. In reality, it seldom takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and sales matters. Our tech support team reps will be at your disposal 24/7, even on official holidays and weekends, which suggests that you’ll obtain timely assistance at all times. We know just how expensive time can be, so by the time we respond to your ticket or e-mail, we’ll have looked into the matter and, in case we haven’t resolved it, we will provide you with more information about what you need to do on your end – if the case demands this. With our support services, you can be certain that there will be someone to help you instantly, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a tech support ticket from your hosting Control Panel or write an email connected to your semi-dedicated server, you’ll get a response within less than sixty minutes. You can contact us whenever you want in regards to technical, billing or general matters and considering that we’re on duty 24 hours a day, you will always obtain assistance in a timely fashion. Based on the particular issue or question, we’ll give you more info, fix the problem if it’s been caused by something within our reach or tell you how to proceed if you have to configure a specific setting for an Internet app that we can’t access. You can forget about waiting for a whole day for every single response. The fact is, in the majority of cases we respond to emails and tickets within 20-25 minutes max.