Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • All your help requests will be dealt with in maximum 60 minutes after the support ticket or e–mail has been submitted. If your issue requires further assistance from a server administrator, we will forward the ticket or the email to the person in charge and we will leave a note to inform you that more time will be needed for discovering the best solution. If you take advantage of our Optional Admin Services package, any of the server administration tasks included there will be performed whenever you wish.

  • Top quality support service

  • An Outstanding Help Desk Service

  • Our client support team will be available to you round–the–clock should you need help working with the Website Control Panel or with any of the apps that we pre–install for your convenience on the dedicated web hosting server. Furthermore if you require help handling the day–to–day administration tasks on your dedicated server, you can take a look at our Optional Admin Services package, which includes backup hard disk drive storage space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped our Website Control Panel with a circumstantial knowledge base, which offers elaborate explanations of all its features and functionalities. Besides, we have filmed in–depth video tutorials that will further demonstrate to you how to carry out a particular task or solve a frequently experienced issue. All the educational articles and the tutorial videos are readily accessible from every section of the Website Control Panel through the Help and Videos buttons in the upper right corner.