A live chat is one of the several ways of communication provided by some website hosting providers as part of their support service. Depending on the provider, the chat can be used for billing, pre-sales and/or tech support. This method of contact is faster as compared to a support ticket and it will make it less likely to misunderstand or misspell anything as compared to a call with a representative. In addition, if the problem that you experience requires some time to be reviewed and taken care of, you are able to do something different in the meantime rather than just waiting, as you would have to do when you call. You can also take advantage of a live chat assistance service for free as long as you have Internet accessibility even if your web hosting supplier is based in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

As we acknowledge the fact that a number of situations are quickly resolved when you speak to a live person, we offer a live chat service for all of our prospective and existing customers. Our chat is online every day and our support agents can assist you with a wide range of questions and troubles. In case you are not our client yet, you can learn more about our cloud web hosting plans and the hosting platform in general to make sure that your websites will operate effectively on our servers. If you already have an account and you have some questions or you experience any kind of problems with some of our services, you can get in touch with us through the live chat and we will supply you with the needed info or help you troubleshoot the problem. You will need to open a trouble ticket for specific issues that require more time or the expertise of a system administrator, but for a number of common issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all of our semi-dedicated servers, you can find the the right answers for any questions you may have or have a lot of issues taken care of instantly. Our service is online every day, so that you'll be able to contact a representative even on weekends and holidays. In the event that you are not sure which plan is better for your websites or if our revolutionary cloud hosting platform matches some system requirements, you can join the live chat before you purchase anything. If you're an existing customer, you will be able to obtain more details about account settings, billing issues and a variety of common tech problems you may experience, for instance when you are unable to set up an e-mail account in a client on your personal computer. Our live chat will save you considerable time no matter where you are or when you contact us.